COVID-19 Information

We Can’t Wait To Welcome You To Our Park!

You can look forward to a great stay with us as usual, but as with many other businesses right now, we have implemented some changes to how we operate to ensure we’re all safe. If you, or anyone travelling with you, does not feel well or is waiting on COVID-19 test results, please stay home for the safety of everyone and contact us to change your booking.

FAQ’s

Are all of your facilities open in the park?

Yes all of our facilities are fully operational.

How are we reducing the risk of Covid19?

Guests staying with us, where restrictions allow, should be aware that we have made changes to our usual operating procedures to ensure we are following government advice and doing all we can to limit the spread of COVID-19.

Additionally, we have implemented the following:

  • A Covid Safe Plan
  • Covid Marshalls
  • Additional cleaning and sanitising procedures

Travel Updates

Always check government advice before travelling. You can find official health updates on australia.gov.au and health.gov.au. For the latest state government updates, please refer to the websites below:

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South Australia
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Queensland
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New South Wales
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Victoria

Cancellation/ Refund/ Booking Policy

In response to COVID-19, we are offering additional flexibility to our booking
policy for guests staying with us.

Credits:

  • Credits can only be taken on direct bookings and exclude any bookings via online travel agents (Expedia, Wotif, Booking.com etc.)
  • Money paid against a booking that has been cancelled as per the cancellation
    terms can be held in credit for a future booking.
  • Credits are valid for 12 months from the date a booking was cancelled.
  • Credits may be refundable for up to 12 months, if a refund was applicable at time of cancellation. After this point any monies paid are forfeited.
  • Any credits on bookings from March – May, 2020 (bookings cancelled due to COVID-19) are valid for  24 months from the cancellation date. If a refund was applicable at time of cancellation, these credits are refundable for up to 24 months and after this point any monies paid are forfeited.

All cancellations and/or refund requests must be provided in writing.

PLEASE NOTE: Where a deposit or prepayment is to be refunded, an administration fee will be charged. The $25 administrative cancellation fee can be credited to a future booking if returning within 12 months of the initial cancellation.

Premium/High Period Bookings

Cancellations providing more than 30 days notice in relation to the scheduled arrival date are fully refundable, less a $25 administration fee. Cancellations inside 30 days of the scheduled arrival date will result in forfeiture of all money paid.

Mid-Season Bookings

Cancellations providing more than 48 hours notice in relation to the scheduled arrival date are fully refundable, less a $25 administration fee. Cancellations inside 48 hours of the scheduled arrival date will result in forfeiture of all monies paid.

Low Season Booking

Cancellations providing more than 48 hours notice in relation to scheduled arrival date are fully refundable, less a $25 administration fee. Cancellations inside 48 hours of the scheduled arrival date will result in forfeiture of all monies paid.

For more information talk to our friendly staff

Phone: (08) 8276 6695

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